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Mission:

2-1-1 connects people to the assistance they need to address every day challenges of living as well as those that develop during times of community emergencies.

The social utility that connects people

The downturn in the economy has certainly affected many individuals. There are many questions to be asked, but more importantly there are many solutions that need to be sought after. While many Greater Atlantans continue to struggle to make ends meet throughout the region, United Way 2-1-1 has continued to find ways and resources to serve a population of individuals in dire need.

Since the inception of United Way 2-1-1, we have continued to support the Greater Atlanta community by being the community connector or services; a bridge to close gaps that exist in our society. No matter what we do, or how we go about it, there will always be more to do, but the question that we continue to ask ourselves every day is?

How can 2-1-1 become an effective change agent?

In the past year, we've launched several initiatives to support the changing trends in the community. We are excited to share with you how we are serving the community through multiple communication channels, to improve our proficiency and our goals for the future as we continue to cultivate our resources and find ways to make a lasting change in our community. As a connector of services, we realize that it takes a community to work together and that community begins with you.

History

For more than 35 years, United Way of Greater Atlanta has provided comprehensive I&R services to residents of metro Atlanta. From 1973 to 1986, the service was known simply as I&R. In 1987, I&R was renamed First Call For Help.

In 1993, First Call For Help became the nation's first 24/7 I&R line. In May 1997, with the support of community and civic leaders and a technology donation from Williams Communities, the Public Service Commission assigned the 2-1-1 telephone number to United Way of Greater Atlanta and the line was named United Way 2-1-1.

The service played a vital role in the aftermaths of Hurricane Katrina in 2005, the four hurricanes that struck Florida in 2004 and the Atlanta tornado in 2008. Following the tragic events of September 11, 2001, United Way 2-1-1 put thousands of volunteers in touch with organizations needing their help

By the end of 2012 United Way 2-1-1 had answered more than 4.7 million calls. It continues to serve as a model for similar services nationwide, as well as a barometer of critical needs in metro Atlanta. Answering more than 1,000 calls a day, all confidential and free, United Way 2-1-1 does more than serve our community. It creates one.

How you can help

Please support United Way 2-1-1 by donating to United Way of Greater Atlanta. Your ongoing financial support enables us to continue providing the services our community needs.

Help us spread the word about United Way 2-1-1. If your agency or community is having a health or community fair, contact us so that we can come talk about the services we offer.

Do you know of agencies in the community that should be listed in our database? We are happy to contact them and discuss criteria for inclusion. E-mail uw211@unitedwayatlanta.org.

2-1-1 call center employees
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